At Niceetech Computers, we strive to provide you with the best possible shopping experience. However, we understand that sometimes things don't work out as planned. To ensure your satisfaction, we have implemented a fair and transparent return policy.
Eligibility for Return
- Timeframe: Items must be returned within 2 days of the purchase date.
- Condition: Items must be returned in their original condition, unused, and in their original packaging.
- Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation, is required.
Return Process
- Contact Us: Please contact our customer support team at [email protected] or +254 718 121 255 to initiate a return.
- Shipping: You will be responsible for the cost of return shipping. We recommend using a trackable shipping method.
- Inspection: Upon receipt of the returned item, we will inspect it to ensure it meets the return eligibility criteria.
- Refund or Exchange: Once the item is verified, we will process your refund or exchange. Refunds will be issued to the original payment method.
Exceptions
Certain items, such as software, digital products, and personalized items, may not be eligible for return. Please contact our customer support team for specific inquiries.
Additional Information
- Shipping Costs: Shipping costs are non-refundable.
- Damaged Items: If you receive a damaged item, please contact our customer support team immediately.
- Sale Items: Sale items are final sale and cannot be returned or exchanged.
We appreciate your understanding and cooperation. If you have any questions or concerns, please don't hesitate to contact
us.
Niceetech Computers
Moi Avenue
+254 718 121 255
[email protected]
